At Salesperson’s success is based on their skill at relating to customer, establishing a conversational tone and identifying the best solution for their needs.
It is essential to achieve a relational tone, one that is person-to-person rather than sales assistant-to-customer. In retailing the first interaction with the customer will often determine the success or failure of the sales process.
“No thanks, I’m just looking”. To circumvent this typical situation, the trick is to avoid triggering a negative customer response. If the opening line by the sales assistant is, “Can I help you with anything?” most customers will respond with a, “No thanks”. In fact this is an automatic response used by customers to stop sales people in their tracks.
The Sinapsis-Lab programme reinforces interpersonal communications skills, allowing you to achieve a fluid relationship that will be translated into an increase in the sales conversions ratio as well as in the size of your average sale.