1Personal Communication skills and, specifically, the ability to interact, connect and empathise with others are key processes in the type of relationship that we establish with customers.
2All great communicators are also excellent active listeners and their domination of non-verbal communication allows them to interpret other people’s gestures, expressions and concerns.
The first impression is produced in 7 seconds and 93% of the information we communicate depends on body language, it has nothing to do with what we say, mastering non-verbal communication is an asset for any professional.
Influence, motivate and convince to be successful and get results
- Leadership CommunicationOpen or Close
Non-verbal intelligence increases our capacity to comprehend and decipher what is going on, in order to access to a higher level of influence, improving our capacity for empathy and generating trust. The programme includes role playing session, a range of interpersonal communication situations and video recorded simulation for analysis and feedback.
- Interpersonal communication for negotiatingOpen or Close
2 Our programme will allow you to form a correct analysis of basic emotions, such as rage, anger or surprise, which are translated into unconscious facial micro-expressions, capable of revealing what a person is really feeling. Learning to recognise these micro-expressions is of the utmost utility in any negotiation.
- Effective presentationsOpen or Close
3We’ve put together a specific training programme for overcoming this kind of difficulty. The programme is completely tailored to your needs and will prepare you to deal with your situation directly and in private with Dr. Catalina Pons, who will be at your disposal throughout the training process.